OBS_VALUE: The following maximum deadlines related to Portability must be observed:I - duration of the Portability Process, starting from the request: within 3 (three) business days;II - cancellation of the Portability Process, starting from the request: 2 (two) business days in all cases;III - refusal of the Portability Request, starting from the request: 1 (one) business day in all cases;IV - transition period: 2 (two) hours in 99% (ninety-nine percent) of cases. In no case may this transition period exceed twenty-four (24) hours.