Measuring people's satisfaction with the service of state administrative agencies is carried out through 02 contents, including: (i) Measuring people's satisfaction with the construction and implementation of public policies and (ii) Measuring people's satisfaction with the provision of public administrative services.
a) Measuring people's satisfaction with the construction and implementation of public policies: - Important public policies for people's lives selected to measure people's satisfaction include: Economic development policy; medical examination and treatment policy; general education policy; domestic water policy; domestic electricity policy; social order and safety policy; road traffic policy; social security policy; administrative reform policy. - 04 important factors of the content "Building and implementing public policies" were selected to measure people's satisfaction, including: (i) Government accountability; (ii) People's participation; (iii) Quality of policy imple